Chargeback Analyst
Meyer Corp.
US Meyer Corp.
US Vallejo, CA Vallejo, CA Full-time Full-time $24.
00 - $28.
36 an hour $24.
00 - $28.
36 an hour 13 hours ago 13 hours ago 13 hours ago Job
Summary:
Research and resolve chargeback receivables with sufficient documentation in a timely and consistent manner and then to perform timely collection of denied chargebacks.
Essential Job Duties:
Research chargebacks and determine if the claim should be validated or denied.
Research will consist of information or documents found on the customer's portals, and/or other applications or sources to include contacting customers, departments in Meyer, carriers and other 3rd party companies associated with Meyer or their customers.
Stay current on customer's routing and vendor compliance guides.
Prepare necessary documentation to process the chargebacks using the current procedures.
Process for collection per customer's requirements.
Make notations in the chargeback application to document claim details, the progress of validating and/or the collection process.
Contact customer in pre-determined time frame to check if payment has been processed or approved and obtain check number and date of payment.
Use the check number to track payment through CIT.
Continue to follow up and alert Management to escalate the recovery when needed.
Post chargeback credits when payment is received from CIT.
Research CIT payments and the customer's unapplied cash balance.
Download from CIT daily PDFs of payments, chargebacks adjustments and credit backs.
Request documentation from CIT that has not been included or is unreadable for chargeback processing.
Electronically distribute above mentioned payments, chargebacks, and credit backs to the appropriate Collector's file via DocuWare.
Assist department with monthly CIT reconciliation.
Attend AR team and department meetings.
Meet with Supervisor and review chargeback reports to set priorities.
Run and review customers' report frequently and schedule follow-ups for the customers.
Maintain denial time frame spreadsheet for your account base.
Research debit balances for Credit Department as required.
Prepares customer's open chargeback statement for Credit Department as required.
Organize and maintain document files, per instructions, (most often virtual).
Assist with the training of new Collectors and Temps as needed.
Document monthly accomplishments.
Perform special projects or other duties as directed by departmental Management.
Assist the Credit or Advertising areas when requested.
Participate in Meyer Outlet Sales (retail) which includes handling and reconciling the cash as an accounting function.
Support in various areas of the Outlet operation.
Minimum
Qualifications:
Requires high school diploma or GED equivalent, some coursework in accounting / business math is helpful.
Requires prior experience in retail or commercial collections and knowledge of the chargeback process.
Intermediate level of knowledge of MS Office required.
Familiarity with a variety of computer systems, Internet and e-mail preferred.
Must be able to work independently and meet deadlines.
Must be detail oriented and possess the ability to handle multiple tasks simultaneously.
Must possess organizational and problem-solving skills.
Must be able to interface with customers and vendors in a friendly and courteous manner.
Must be able to communicate effectively in English, both in verbal and written formats.
Must be able to interface with all levels of Meyer employees.
Must possess mental and physical capacities necessary to perform the job duties.
Working Conditions:
Work is performed primarily indoors.
Lighting is artificial.
Equipment used includes standard office equipment i.
e.
, computer, telephone, calculator, fax machine, printer and copier.
Physical demands include sitting, standing, walking, repetitive use of hands, grasping, fine dexterity, lifting up to 50 lbs.
, reaching overhead, crouching, and kneeling.
Hours and days are primarily Monday through Friday with some overtime and weekends required.
Position requires contact with some Meyer employees and customers.
As most work is done in a paperless environment, a majority of time will be spent working on a computer.
Pay Range:
$24.
00 - $28.
36 / hour D.
O.
E.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
US Meyer Corp.
US Vallejo, CA Vallejo, CA Full-time Full-time $24.
00 - $28.
36 an hour $24.
00 - $28.
36 an hour 13 hours ago 13 hours ago 13 hours ago Job
Summary:
Research and resolve chargeback receivables with sufficient documentation in a timely and consistent manner and then to perform timely collection of denied chargebacks.
Essential Job Duties:
Research chargebacks and determine if the claim should be validated or denied.
Research will consist of information or documents found on the customer's portals, and/or other applications or sources to include contacting customers, departments in Meyer, carriers and other 3rd party companies associated with Meyer or their customers.
Stay current on customer's routing and vendor compliance guides.
Prepare necessary documentation to process the chargebacks using the current procedures.
Process for collection per customer's requirements.
Make notations in the chargeback application to document claim details, the progress of validating and/or the collection process.
Contact customer in pre-determined time frame to check if payment has been processed or approved and obtain check number and date of payment.
Use the check number to track payment through CIT.
Continue to follow up and alert Management to escalate the recovery when needed.
Post chargeback credits when payment is received from CIT.
Research CIT payments and the customer's unapplied cash balance.
Download from CIT daily PDFs of payments, chargebacks adjustments and credit backs.
Request documentation from CIT that has not been included or is unreadable for chargeback processing.
Electronically distribute above mentioned payments, chargebacks, and credit backs to the appropriate Collector's file via DocuWare.
Assist department with monthly CIT reconciliation.
Attend AR team and department meetings.
Meet with Supervisor and review chargeback reports to set priorities.
Run and review customers' report frequently and schedule follow-ups for the customers.
Maintain denial time frame spreadsheet for your account base.
Research debit balances for Credit Department as required.
Prepares customer's open chargeback statement for Credit Department as required.
Organize and maintain document files, per instructions, (most often virtual).
Assist with the training of new Collectors and Temps as needed.
Document monthly accomplishments.
Perform special projects or other duties as directed by departmental Management.
Assist the Credit or Advertising areas when requested.
Participate in Meyer Outlet Sales (retail) which includes handling and reconciling the cash as an accounting function.
Support in various areas of the Outlet operation.
Minimum
Qualifications:
Requires high school diploma or GED equivalent, some coursework in accounting / business math is helpful.
Requires prior experience in retail or commercial collections and knowledge of the chargeback process.
Intermediate level of knowledge of MS Office required.
Familiarity with a variety of computer systems, Internet and e-mail preferred.
Must be able to work independently and meet deadlines.
Must be detail oriented and possess the ability to handle multiple tasks simultaneously.
Must possess organizational and problem-solving skills.
Must be able to interface with customers and vendors in a friendly and courteous manner.
Must be able to communicate effectively in English, both in verbal and written formats.
Must be able to interface with all levels of Meyer employees.
Must possess mental and physical capacities necessary to perform the job duties.
Working Conditions:
Work is performed primarily indoors.
Lighting is artificial.
Equipment used includes standard office equipment i.
e.
, computer, telephone, calculator, fax machine, printer and copier.
Physical demands include sitting, standing, walking, repetitive use of hands, grasping, fine dexterity, lifting up to 50 lbs.
, reaching overhead, crouching, and kneeling.
Hours and days are primarily Monday through Friday with some overtime and weekends required.
Position requires contact with some Meyer employees and customers.
As most work is done in a paperless environment, a majority of time will be spent working on a computer.
Pay Range:
$24.
00 - $28.
36 / hour D.
O.
E.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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